How BOTD handles booking, contact, and account data.

BOTD may collect names, email addresses, phone numbers, booking details, pricing selections, dashboard profile preferences, and inquiry messages. If you submit oral history material or archival content, BOTD may also collect the descriptive information needed to review and respond to that submission.

Payment card details are processed by PayPal. BOTD does not store raw credit card numbers in this application.

BOTD uses collected data to:

• confirm and manage public tour bookings
• respond to contact messages, partnership requests, and private tour inquiries
• maintain visitor accounts, booking history, and route progress
• send operational notices such as confirmations, scheduling updates, or cancellations
• review oral history and archival submissions relevant to BOTD programming

BOTD uses third-party infrastructure including Firebase and PayPal to operate the site. BOTD may also use email delivery providers to send confirmations and administrative notices.

BOTD does not sell visitor data. Information is shared only with service providers needed to operate the website and communicate with participants, or when disclosure is required by law.

BOTD programming includes youth-oriented tours. Parents, guardians, educators, and group organizers should avoid submitting unnecessary sensitive personal information for minors through the website.

If you submit oral histories, photographs, or documents, BOTD may contact you to confirm permission, authorship, and any reuse restrictions before using those materials in tours, public history work, or future exhibits.

To ask privacy questions, request updates to your information, or report a concern, contact caleb@elevateelpaso.com.